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KCI Quality Assurance

Policy

KCI is a service-oriented company dedicated to delivering the highest quality services in the telecommunication industry. It is our goal to consistently meet or exceed our customers expectations and requirements for on-time delivery of quality products through continual improvement of the quality management system.

Objective

KCI's main objective is to provide the highest quality service with the least possible impact on clients and their services. To ensure this objective is met, KCI's Quality Assurance Group performs both in-process and final audits on each installation. The Quality Auditors, who work in the field, report directly to the Quality Assurance Manager. The Quality Assurance Group functions independently from the installation force so as to remain unbiased, ensuring our objectives have been met.

Process

KCI Quality Assurance Auditors are responsible for conducting in-process safety, security, documentation, workmanship audits, and final audits. In addition, the QA Auditors are responsible for providing on-the-job (OTJ) installer training and installer certification testing. The installation team's lead installer also performs a final quality audit upon completion of the installation effort, prior to turning the job over to the QA Auditor.

EXAMPLES

A picture is worth a thousand words, and the following pictures demonstrate our quality, craftsmanship, and the attention to detail we put into our installations. 

Click on an image to see it enlarged in greater detail ...

		Dedicated and technically trained craft persons provide quality installation of high speed and high density TRIB shelves.
		Our project teams can provide you with services that allow you to incrementally grow your network and demand increases.
		KCI provides sales, engineering and installation services for Fujitsu FLM 2400 architectures.
		Quality control and commitment to obtain complete Customer satisfaction are a priority within all KCI projects.
		Central Office Common Systems Installation Typical DSX (Digital System Cross Connect) panel installation.
		Central Office Common Systems Installation DSX panel installation with adherence to standards.
		Central Office Common Systems Installation Central Office main distributing blocks
		Central Office Common Systems Installation Common systems installation services, to include cable rack, aux support, cable holes, fiber duct.
		Central Office Class 5 Installation DMS Core equipment with Fiberduct.
		Central Office Class 5 Installation Typical Power Distribution Bay installation.
		Central Office Class 5 Installation Digital DS1 interface module, note the DSX cabling terminations and networks interface upgrades. Our commitment to quality includes, strict adherence to technical documentation, safety and craftsmanship.
		Central Office Class 5 Installation ISG (Isolated Systems Grounding) infrastructure. KCI offers specialty services that include Grounding audits, Central Office Grounding upgrades.